Welcome to the Tidy Support Portal

Once your order has been shipped you will receive a tracking number via the email address on your account. We ship music and merchandise products separately, so if you have for example ordered a CD and a t-shirt you will receive two different tracking number for the parcels. All of the merchandise on the Tidy store is made to order specifically for you. This help us to reduce waste but only making the products that you wish to purchase. Because of this the delivery times may be a little longe...

All of the merchandise on the Tidy store is made to order specifically for you. This help us to reduce waste by only making the products that you wish to purchase. Because of this the delivery times may be a little longer than usual for your orders to arrive. We aim to have most orders delivered to you within 7 working days of your purchase. You will receive a tracking number from us via email that shows the status of your order and where it is up to in the fulfilment process. If you order an...

All tickets for the Tidyland Weekender and our other club events are purchased via SKIDDLE. The events run an eTicket system so all ticketing and group organisation is fully electronic. No printed tickets will be posted out. We provide a unique QR code for each individual ticketholder which will be checked on entrance. You need to be 18 years or over to attend. EVERYONE MUST PRESENT VALID ID THAT MATCHES THE CORRESPONDING NAME REGISTERED IN THEIR WEEKENDER ACCOUNT UPON ARRIVAL. To avoid i...

We use Royal Mail as our main delivery partner and your orders are shipped using a tracked service. You will receive a tracking number via the email address on your account once your order has been processed and shipped. All of the merchandise on the Tidy store is made to order specifically for you. This help us to reduce waste but only making the products that you wish to purchase. Because of this the delivery times may be a little longer than usual for your orders to arrive. We aim to have ...

We accept demos to Tidy Trax, Tidy Two and Untidy via out Label Radar account. Please use the link below and upload your track to us. We will come back to you ASAP once we have listened through it. https://www.labelradar.com/labels/tidytrax/profile

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same conditi...

TICKETS: All tickets for the Tidyland Weekender are purchased via SKIDDLE. The Tidy Weekender runs an eTicket system so all ticketing and group organisation is fully electronic. No printed tickets will be posted out. We provide a unique QR code for each individual ticketholder which will be checked on entrance. You need to be 18 years or over to attend. EVERYONE MUST PRESENT VALID ID THAT MATCHES THE CORRESPONDING NAME REGISTERED IN THEIR WEEKENDER ACCOUNT UPON ARRIVAL. To avoid issues with mob...

PRIVACY NOTICE Last updated February 24, 2023 Thank you for choosing to be part of our community at Tidy Limited ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at data@tidytrax.co.uk (mailto:data@tidytrax.co.uk). When you visit our website https://www.tidytrax.co.uk (the "Website"...

GARMENTS / MERCHANDISE / ITEMS By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Tidy Limited you must b...